Red Hat Systems Support Administrator in Bangalore, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Join our Red Hat Training team and serve as a Level 3 support associate to our customer, administrator, and instructor communities for training platforms in live training sessions and online training. The Red Hat Training team is looking for a Systems Support Administrator to join us in Bangalore, India. In this role, you will provide operations support for our large variety of training platforms. As you will troubleshoot problems, determine areas for improvement, and implement new and innovative projects, you’ll need to be able to work on your own and take initiative. As a Systems Support Administrator, you’ll also need to be able to work well across a diverse group of teams. This is an exciting and challenging opportunity to learn a variety of new skills and systems used within Red Hat Training.
Primary job responsibilities
Serve as a Level 3 associate for Customer Support team’s escalations
Provide Level 3 support for the Virtual Training support teams
Produce standard operating procedure documentation for Level 1 and Level 2 support team members
Perform testing and feedback for updates through the software life cycle of our online learning platform
Deploy course software, lab environments, and video assets throughout the environments of various offerings
Manage the monitoring architecture Zabbix, including responding to alerts, building checks, and adjusting monitored systems and checks based on root cause analyses of issues
Provide support to content developers as needed
Familiarity with production environment support and operations
Experience with Red Hat Enterprise Linux (RHEL) Server operation and administration
Experience with Bash scripting
Ability to work as part of a team in an ever-changing environment
Solid written and verbal communication skills
The following are considered a plus:
Experience with Python scripting
Ability to prioritize work tasks and address the most critical issues first
Experience with agile development principles and practices
Ability to review code or documentation to determine steps required to complete a task
Experience with web application hosting and support
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Job ID 67692
Category Technical Training