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RedHat Technical Support Engineer - OpenShift in Brisbane, Australia

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a highly technical and passionate contributor to join our global Cloud Platform Support team as a Technical Support Engineer in Brisbane, Australia. In this role, you will be challenged with complex and unique situations that will test your ability to grow and apply your technical knowledge. You’ll be primarily responsible for overseeing large enterprise deployments, identification of software bugs, and architecture and design analysis. You’ll work as part of the OpenShift Support team, which is vitally important to the success of Red Hat's hybrid cloud strategy. You will become an expert in at least one of Red Hat's industry-leading technologies focusing on offerings related to Kubernetes, containers, operators, networking, storage, identity management, and security. As a Technical Support Engineer, you will get an opportunity to gain globally recognized certifications through formal training, self-directed growth, and mentoring. At you work location, you’ll be encouraged to learn continuously, share knowledge, contribute to open source and upstream projects, and build connections with university and industry groups. You will also get to enjoy pool table, games, and snacks for free.

Primary job responsibilities

  • Collaborate with global engineers and developers to build creative solutions for our customers

  • Analyze complex data to identify and resolve impacts to enterprise customer environments

  • Grow Red Hat's store of public-facing information by capturing and creating valuable knowledge articles, processes, and training

  • Exceed customer expectations by providing outstanding customer service over the phone and via written support cases

  • Contribute to the internal capability by delivering regular training to peers, teams, and leadership members

Required skills

  • Linux system administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases

  • Knowledge of Kubernetes, containers, or other cloud technologies

  • Solid troubleshooting and debugging skills

  • Passion for problem-solving and investigation

  • Quality customer service skills and prior customer-focused support experience

  • Bachelor's degree or equivalent experience in the enterprise IT industry

  • Red Hat Certified Engineer (RHCE) or other Linux certification is a plus; training for the RHCE qualification will be provided in the first 90 days of being hired

  • Excellent written and verbal communication skills in English

  • Previous contributions to open source technologies and communities are a plus

  • Fluent language skills in additional languages, e.g., Japanese or Spanish, is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 68330

Category Technical Support

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