RedHat Technical Support Engineer - OpenShift in Brisbane, Australia
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for a highly technical and passionate contributor to join our global Cloud Platform Support team as a Technical Support Engineer in Brisbane, Australia. In this role, you will be challenged with complex and unique situations that will test your ability to grow and apply your technical knowledge. You’ll be primarily responsible for overseeing large enterprise deployments, identification of software bugs, and architecture and design analysis. You’ll work as part of the OpenShift Support team, which is vitally important to the success of Red Hat's hybrid cloud strategy. You will become an expert in at least one of Red Hat's industry-leading technologies focusing on offerings related to Kubernetes, containers, operators, networking, storage, identity management, and security. As a Technical Support Engineer, you will get an opportunity to gain globally recognized certifications through formal training, self-directed growth, and mentoring. At you work location, you’ll be encouraged to learn continuously, share knowledge, contribute to open source and upstream projects, and build connections with university and industry groups. You will also get to enjoy pool table, games, and snacks for free.
Primary job responsibilities
Collaborate with global engineers and developers to build creative solutions for our customers
Analyze complex data to identify and resolve impacts to enterprise customer environments
Grow Red Hat's store of public-facing information by capturing and creating valuable knowledge articles, processes, and training
Exceed customer expectations by providing outstanding customer service over the phone and via written support cases
Contribute to the internal capability by delivering regular training to peers, teams, and leadership members
Linux system administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases
Knowledge of Kubernetes, containers, or other cloud technologies
Solid troubleshooting and debugging skills
Passion for problem-solving and investigation
Quality customer service skills and prior customer-focused support experience
Bachelor's degree or equivalent experience in the enterprise IT industry
Red Hat Certified Engineer (RHCE) or other Linux certification is a plus; training for the RHCE qualification will be provided in the first 90 days of being hired
Excellent written and verbal communication skills in English
Previous contributions to open source technologies and communities are a plus
Fluent language skills in additional languages, e.g., Japanese or Spanish, is a plus
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Job ID 68330
Category Technical Support