Red Hat Associate Manager - Content Services, RHEL in Brno, Czech Republic
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Content Services team is looking for an Associate Manager for an Associate Manager to join us in the Europe, the Middle East, and Africa (EMEA) region. In this role, you will manage a team that plays a critical role in Red Hat’s value proposition, enabling customers to adopt our solutions and achieve their technical and business goals. You’ll collaborate with your peers around the world to shape and guide our strategic initiatives for developing customer-centric content. You'll guide the work and direction of your team to create content that is technical, engaging, and easy to use. As an Associate Manager, you will demonstrate leadership and apply your own technical writing experience to inspire, motivate, and develop your team members.
Primary job responsibilities
Provide direction, coaching, and mentoring to increase your team's capabilities and effectiveness, develop their competencies, and ensure that they are meeting the goals and expectations of their role
Partner with documentation program managers and content strategists to motivate and enable your team to meet project goals
Organize and coach your team to effectively meet customer needs and company goals
Work with your peers to understand global staffing needs, the required skills and experience to fill these needs, and how to identify these skills in candidates when hiring
Coordinate with your peers globally to ensure collaboration and consistency with content tasks
Promote cross-functional coordination between technical writers and customer-facing technical associates across the company
Experience working as a technical writer in an enterprise software organization
Demonstrated record of improving customer experience of both internal and external customers
Excellent written and verbal communication skills in English
Experience working in teams distributed around the world
Passion for and experience with promoting change and continual improvement
Experience with agile software development
Experience with people management, documentation team leadership, or documentation program management
Experience with open source software is a plus
Bachelor's degree in computer science, IT, technical communications, or a related field is a plus
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Job ID 67482
Category Product Documentation