Red Hat Service Reliability Engineer - OpenShift in Brno, Czech Republic

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat OpenShift Service Reliability Engineering (SRE) team is looking for a Service Reliability Engineer to join our team in Brno, Czech republic, or one of our teams in Poland, Spain, or Italy. Red Hat OpenShift is an enterprise Kubernetes and SRE is the first team to host and manage the code in the public cloud. In this role, you'll be responsible for keeping the Red Hat OpenShift Container Platform environment available and secure. Along with the rest of your team, you will cooperate with other SREs and product engineering associates around the world to deliver large, containerized cluster environments. You'll be responsible for provisioning, upgrades, problem detection and automated recovery scenarios, and incident management. You’ll also need to understand complicated, interconnected data points to be able to resolve faults when issues arise. As a Service Reliability Engineer, you'll need the ability to work in a complicated and fast-paced environment while quickly learning new skills and creating ways to consistently meet service-level agreements (SLAs) and keep enterprise Kubernetes, a globally-distributed, cloud-based, containerized service, running for our customers.

Primary job responsibilities

  • Interact with automated monitoring and healing infrastructure to ensure healthy environments

  • Develop automation to autocorrect or completely prevent issues in our online solution

  • Participate in release cycles of our offerings, deploying code to integration, staging and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tools, monitoring, and change management

  • Perform software updates, peer code reviews, testing, and common vulnerabilities and exposures (CVE) analyses; respond to security threats

  • Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions

  • Resolve customer issues in cooperation with Red Hat's global customer support team

  • Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environment

  • Participate in regular shifts and in on-call rotations; a weekend working schedule will be provided


Required skills

  • Commercial experience managing Linux servers like RHEL, CentOS, or Fedora, hosted at a cloud provider such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure

  • Experience with enterprise systems monitoring; knowledge of Zabbix or Nagios is a plus

  • Experience with enterprise configuration management software like Red Hat Ansible Automation, Puppet, or Chef

  • Experience delivering a hosted service

  • Basic scripting knowledge in Python and Bash

  • Demonstrated ability to quickly and accurately troubleshoot system issues

  • Solid understanding of standard TCP and IP networking and common protocols like DNS and HTTP

  • Experience with Kubernetes and docker-based containers is a plus

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Job ID 67267

Category Software Engineering