Red Hat Technical Support Engineer - Platform RHEL in Brno, Czech Republic
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. The Red Hat Support Engineering team is looking for a Technical Support Engineer to join us in Brno, Czech Republic. In this role, you will work as part of a team dedicated to resolving issues quickly and efficiently. You’ll collaborate with the top developers and architects of our customers and assist our technical support engineers with complex and challenging issues. You'll also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community, especially in virtualization area. As a Technical Support Engineer, you will get the opportunity to join one of the fastest-growing enterprise software and services companies and the leading provider of open source software solutions.
Primary job responsibilities
Take ownership and resolve complex customer problems within Red Hat Virtualization
Interact with customers on a daily basis via case and ticket management, remote sessions, and phone calls to solve customer issues
Use available tools to investigate and troubleshoot technical issues
Record customer interactions to include investigation, troubleshooting, and the resolution of issues
Work closely with Red Hat's software maintenance engineers, technical account managers, and development engineering team
Assist in the development of comprehensive and reusable self-service solutions for future incidents
3+ years of experience as a support engineer or other directly related experience in an enterprise environment with corresponding knowledge of Red Hat Enterprise Linux (RHEL)
Experience with Linux operating system installation, configuration, upgrades, and maintenance
Knowledge of virtualization concepts and use cases
Solid understanding of networking configuration including IP configuration, interface bonding, routing, firewalls, etc.
General understanding of base packages included in RHEL distribution
Understanding of DHCP, DNS, PXE, kickstart, and virtualization
General understanding of the Red Hat subscription model
Solid troubleshooting skills
Committed to providing the best experience possible for Red Hat’s customers
Upstream involvement in open source projects with patches submitted for upstream inclusion is a plus
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Job ID 64536
Category Technical Support