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Job Information

Red Hat Technical Writer 2 in Brno, Czech Republic

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Content Services team is looking for a Technical Writer to join our team of passionate open source content developers as a Technical Writer in Brno, Czech Republic. In this role, you will be the voice of Red Hat's technical authority, creating content that helps customers achieve their business and technical goals with Red Hat’s offerings. You will cooperate with content strategists, product managers, product engineers, support engineers, and other stakeholders to understand the many customer perspectives and create effective content solutions.

Primary job responsibilities

  • Work closely with content strategists, engineering project teams, and other stakeholders to create and maintain high-quality content for Red Hat’s offerings and solutions

  • Engage and collaborate with the closed-loop customer feedback program to address content gaps, follow up on direct customer feedback, and promote continuous improvement of the documentation experience

  • Keep up to date with the changes in our offerings, customer use cases, and support issues by integrating with specialty groups from the Global Support Services team

  • Manage documentation projects and deliver effective, customer-focused documentation

  • Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools

Required skills

  • Bachelor's degree in information technology (IT), computer science, or an arts or language field is a plus

  • Fluency in verbal and written English

  • Familiarity with and knowledge of Red Hat’s offerings or related industry offerings like Linux, middleware, storage, cloud, or virtualization technologies

  • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes

  • Communication skills and a demonstrated ability to establish and maintain communication with subject matter experts and other project team members

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 69357

Category Product Documentation, Technical Support

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