Red Hat Associate Software Engineer - Ansible Tower API in Durham, North Carolina
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Ansible Tower Engineering team is looking for an Associate Software Engineer to join us in Durham, NC. In this role, you will add new functionality to and maintain released versions of Red Hat Ansible Tower by contributing to the design of new features, implementing features from designs, identifying root causes and fixing complex issues, assisting technical support with customer escalations, identifying and resolving gaps in the continuous integration (CI) pipeline, and developing needed enhancements. You'll need to be smart, friendly, collaborative, and curious, love to learn and teach, and also be sensitive to the perspectives of others and caring about creating a positive and inclusive environment. As an Associate Software Engineer, you'll also need to have good judgement on technical tradeoffs and enjoy moving offerings forward quickly while working at a sustainable pace.
Primary job responsibilities
Contribute to the design and perform the implementation of new features in Red Hat Ansible Tower
Troubleshoot customer-reported issues, guide in-house issue reproduction, determine root causes, describe issues in detail to fellow engineers and customers, and develop software code changes to resolve issues
Regularly communicate and interact with open source communities to provide guidance and understand issues; review community PRs
Work closely with technical support, documentation, and quality assurance (QA) teams to identify and deliver improvements to test automation, documentation, and knowledge base for Red Hat Ansible Tower
Develop and deliver customer-focused enhancements in maintenance releases
Investigate and recommend strategic improvements for tools and processes to advance and expand efficiency and throughput
Bachelor's degree in computer science, computer engineering, or a technology-related discipline, or relevant professional experience
1+ year(s) of experience with software development and engineering
Proficiency in Python development
Ability to debug, troubleshoot, and analyze issues
Outstanding written and verbal communication skills in EnglishLinux skills in one or more Linux distributions; comfortable at the command line
The following are considered a plus:
Experience with open source communities via mailing lists, bug reports, patches, etc.
Experience with cloud technologies, like Amazon Web Services (AWS) EC2, Google Cloud Platform, VMware, or Red Hat OpenStack Platform
Experience working with Kubernetes or Red Hat OpenShift Container Platform
Experience with Red Hat Ansible Automation or similar automation technologies like Salt, Chef, or Puppet
Experience with Django and REST API; Django REST framework is a plus
Understanding of software development life cycle (SDLC) and agile or scrum processes
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Job ID 66885
Category Software Engineering