Red Hat Customer Service Representative with German and French or Spanish in Farnborough, United Kingdom

Company Description

trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Training team is looking for a Customer Service Representative to join us in Farnborough, U.K. In this role, you’ll help build skills and knowledge through flexible training options, real-world content, and validation of skills through practical certification exams. You will provide an outstanding training experience to customers and prospects interested in Red Hat trainings. As a Customer Service Representative, you’ll work with various sales teams, Order to Invoice, Finance, and other support teams to ensure an exceptional sales and post-sales experience for customers. We’ll need you to play a critical role in partner relationship, providing timely and accurate response to their queries.

Primary job responsibilities

  • Support customer’s retail, direct, and web customers by providing premium customer service for all fulfilment, pre-sales, post-sales, and billing issues across allocated region

  • Be the first point of contact for customers receiving calls and emails on an inbound basis for customers is the allocated market

  • Provide general information and answer questions on various training courses ordered, re-arranged, or cancelled

  • Handle support level issues like registering system profiles, and account management for allocated region

  • Process and submit returns, revise credit card information, manual refund requests, and complete other data entry functions

  • Coordinate facility booking in line with the training schedule

  • Work closely with the Order Management, Sales and Operations, and various Finance teams via web tickets, telephone queue, and issue tracker to handle, escalate and resolve customer issues

  • Coordinate with partners and direct customers to get additional bookings on offerings with low enrolment count

Required skills

  • Experience working with complex customer requirements

  • Fluent written and verbal language skills in German along with Spanish or French

  • Proficient with customer relationship management (CRM) tools, spreadsheets, and word processing packages

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 64062

Category Inside Sales, Operations, Technical Support