Red Hat Inside Solutions Architect - EMEA in Farnborough, United Kingdom
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Red Hat's Sales and Services team is looking for an Inside Solutions Architect to join us in any of our Europe, the Middle East, and Africa (EMEA) Red Hat locations. In this role, you will support our rapidly growing business across our EMEA region. You'll report to the Manager of EMEA Inside Solutions Architects and you'll work with a range of internal and external customers, including Red Hat's inside sales teams and field solutions architects, as well as our partner ecosystem. Your responsibilities will include providing assistance to the above groups to obtain a technical win with influencers and decision makers in our partners' and customers' organizations. You'll participate in webinars and conference calls and respond to technical qualifying questions, including RFI and RFP support. As an Inside Solutions Architect, you will also assist with customer product evaluations in addition to managing technical support escalations as required. As this is primarily an office-based role, travel requirements will be minimal (approximately 10-15%) to attend regional quarterly business reviews (QBRs) and field engagements or to provide occasional on-site support at local and regional events. Moreover, you'll get a fantastic opportunity for continued learning, growth, and career development. Successful applicants must reside in a country where Red Hat is registered to do business.
Primary job responsibilities
Provide presales technical support to Red Hat's Inside Sales teams, field solutions architects, partners, and customers
Provide evaluation and proof-of-concept support for partner and customer offerings
Develop demonstrations of offerings and solutions and support corporate demo infrastructures
Deliver webinars and enablement training for inside sales teams, partners, and customers
Assist in responding to technical inquiries of existing and prospective customers, including RFPs and RFIs
Participate in discussion channels of solutions architects
Assist engineering, marketing, and business teams with information launches for our offerings
Written and verbal language proficiency in English and German, French, or Italian
2+ years of direct experience with at least two technologies like Red Hat Enterprise Linux (RHEL), CentOS, or Fedora, Red Hat Virtualization, VMware vCenter, VMware vSphere server, vRealize, Microsoft Hyper-V, or oVirt, Red Hat OpenShift Container Platform, Docker, Pivotal Cloud Foundry, or Rancher, or Red Hat Ansible Automation, Red Hat Ansible Tower, Red Hat Satellite, Chef, or Puppet
The following is considered a big plus:
Solid technical grasp of the enterprise operating system, storage, and Infrastructure-as-a-Service (IaaS) market and competitive offerings
Good communication skills with an ability to adapt your messaging and content to various types of both technical and non-technical audiences
Ability to work as part of a geographically distributed team
Ability and desire to constantly learn about new technologies and apply learned concepts to customers needs
Degree-level qualification in computer science, engineering, mathematics, or equivalent
Relevant professional certifications like Red Hat Certified Engineer (RHCE), Red Hat Certified Architect (RHCA), VMware Certified Associate (VCA), or VMware Certified Professional (VCP)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Job ID 67506