Red Hat Technical Account Manager - Infrastructure in Mexico City, Mexico

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced, enterprise-level Platform Technical Account Manager to join us in Mexico City. In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat infrastructure portfolio. You will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on their behalf.

Primary job responsibilities

  • Perform technical reviews and share knowledge to actively identify and prevent issues

  • Gain an understanding of customers' technical infrastructure and environment, hardware, and products

  • Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

  • Provide advice and guidance to customers about their current and future Red Hat solutions

  • Manage customer use cases and maintain clear and concise case documentation

  • Manage customer cases, maintain clear and concise case documentation, and deliver value to customers through documenting and sharing learnings from cases through a defined knowledge management process

  • Serve as the customer's advocate within Red Hat

Required skills

  • 5+ years of Linux or UNIX system administration experience

  • Prior experience in a support, development, engineering, or quality assurance organization

  • Technical knowledge of the Linux kernel and Linux file system

  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

  • Outstanding verbal and written communication skills

  • Ability to explain complex information to customers clearly and concisely

  • Ability to manage multiple issues and projects with an eye for detail

  • Pratical experience with a variety of hardware vendors

  • Experience in system management, cloud, or server virtualization is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 66014

Category Technical Support