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RedHat Associate IT Support Engineer in Pune, India

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Sales team is looking for an Associate IT Support Engineer to join us in India. In this role, you will provide support for Red Hat cloud-based lab and demo environments. You’ll provide technical end user support to partner and Red Hat’s solutions architects and consultants using Red Hat lab and demo environments. As an Associate IT Support Engineer, you will gain a deep understanding of our solutions portfolio, including Red Hat Enterprise Linux (RHEL), Red Hat CloudForms, Red Hat OpenShift, Red Hat OpenStack Platform, Red Hat Virtualization, and related technologies.

Primary job responsibilities

  • Work within a ticketing system to resolve partner issues

  • Field support requests from end users

  • Perform Level 1 issue identification and fixes where feasible

  • Escalate issues when necessary to team members and vendors

Required skills

  • 3+ years of IT industry experience with 1+ year(s) of experience with Linux, preferably Red Hat Enterprise Linux (RHEL), system configuration, and administration

  • 1+ year(s) of experience with virtualization, e.g., VMware, Red Hat Virtualization or KVM, Zen, or Microsoft Hyper-V

  • Red Hat Certified System Administrator (RHCSA) certification, or equal combination of skills and experience

  • Familiarity with scripting languages like PHP, Ruby, Python, or Bash

  • Familiarity with REST APIs

  • Help desk experience

  • Solid written and verbal communication skills

  • Ability to work well in a team environment and collaborate with others to solve problems for Red Hat’s associates and partners

  • Knowledgeable about and familiar with open source technologies and industry trends relating to open source as well as the cloud marketplace

  • Excellent time management, decision-making, interpersonal, and organizational skills

  • Bachelor’s degree in computer science or a related field

  • Ability to work in a remote office environment

  • Knowledge of Linux containers and container orchestration is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 72392

Category Technical Support