Red Hat Business Systems Analyst in Pune, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Platform (CP) team is looking for a Business Systems Analyst to join us in Pune, India. In this role, you will focus on working with various stakeholders to define and document business processes. You’ll assist with building and maintaining the library of process documentation to support continuous improvement efforts. As a Business Systems Analyst, you will have to work with other teams and cross-functional teams to create, coordinate, and lead specific initiatives that directly impact and improve customer experience.
Primary job responsibilities
Work with various stakeholders to define and document business processes
Analyze and refine key metrics to measure the effectiveness of experience improvement initiatives
Assist with building and maintaining the library of process documentation to support continuous improvement efforts
Support the development of process mapping to establish understanding of the current state
Provide consistent, ongoing departmental and cross-functional communication to keep stakeholders and interested parties informed of activities and progress
Work with other teams and cross-functional teams to create, coordinate, and lead specific initiatives that directly impact and improve customer experience
Bachelor’s or higher degree in business systems
2+ years of experience working as business analyst
Ability to translate customer needs into business solutions using creative problem-solving
Effective communication skills for writing reports and proposals, creating and making presentations, and socializing progress and accomplishments
Ability to work on your own
Working knowledge of and experience with process mapping
Comfortable presenting to both technical and non-technical audiences
Proven ability to work collaboratively as well as with indirect peers
Passion for business process improvement and documentation
Familiarity with Red Hat’s solutions portfolio and open source software business models
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Job ID 66557
Category Software Engineering, Systems Engineering