Red Hat Business Systems Analyst in Pune, India

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Platform (CP) team is looking for a Business Systems Analyst to join us in Pune, India. In this role, you will focus on working with various stakeholders to define and document business processes. You’ll assist with building and maintaining the library of process documentation to support continuous improvement efforts. As a Business Systems Analyst, you will have to work with other teams and cross-functional teams to create, coordinate, and lead specific initiatives that directly impact and improve customer experience.

Primary job responsibilities

  • Work with various stakeholders to define and document business processes

  • Analyze and refine key metrics to measure the effectiveness of experience improvement initiatives

  • Assist with building and maintaining the library of process documentation to support continuous improvement efforts

  • Support the development of process mapping to establish understanding of the current state

  • Provide consistent, ongoing departmental and cross-functional communication to keep stakeholders and interested parties informed of activities and progress

  • Work with other teams and cross-functional teams to create, coordinate, and lead specific initiatives that directly impact and improve customer experience

Required skills

  • Bachelor’s or higher degree in business systems

  • 2+ years of experience working as business analyst

  • Ability to translate customer needs into business solutions using creative problem-solving

  • Effective communication skills for writing reports and proposals, creating and making presentations, and socializing progress and accomplishments

  • Ability to work on your own

  • Working knowledge of and experience with process mapping

  • Comfortable presenting to both technical and non-technical audiences

  • Proven ability to work collaboratively as well as with indirect peers

  • Passion for business process improvement and documentation

  • Familiarity with Red Hat’s solutions portfolio and open source software business models

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 66557

Category Software Engineering, Systems Engineering