Red Hat Technical Writer - Storage in Pune, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Content Services team is looking for a Technical Writer to join our Storage Product Documentation team in Pune, India. In this role, you will be part of a team that promotes customer loyalty and success through content development and delivery. You will create and be responsible for customer-facing technical documentation that accompanies Red Hat’s offerings, which will be made available online through the Red Hat Customer Portal. You will define the scope of writing projects, write quality tests, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and communication, you will work closely with developers, engineers, field teams, and support engineers, and other subject matter experts to create and edit content that helps our customers understand our offerings and find the best solutions aligned to their needs.
Primary job responsibilities
Work closely with content strategists, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat's offerings
Effectively manage documentation projects and deliver customer-focused and goal-oriented documentation
Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
Keep up to date with changes to our offerings, customer use cases, and support issues
Provide consulting advice, like peer reviews, to other technical writers to help improve their content
Master the use of our versioning systems, including GitHub and GitLab, and issue-tracking tool JIRA
Bachelor's degree in information technology (IT), computer science, or an arts or language field
Fluent verbal and written language skills in English
Experience writing clear and concise procedural documentation for a technical audience, including feature descriptions, user stories, and release notes using industry best practices
Experience editing procedural documentation for clarity and ease of use
Familiarity with Red Hat's solutions and related industry offerings
Knowledge of and experience with operating in a Linux environment using the command line
Experience with modular and topic-based documentation development
Ability to collaborate within a global team environment, actively engage subject matter experts, and follow through on commitments
Demonstrated ability to adhere closely to corporate style, terminology, and conventions
Curious and tenacious, not afraid to ask questions or pursue tasks to closure
Demonstrated interest in and aptitude for learning new technologies
Experience with agile methodologies and comfort with rapid iteration and fast delivery
Familiarity with AsciiDoc and lightweight markup editors like Atom and Gedit is a plus
Understanding of open source principles and community dynamics is a plus
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Job ID 67918
Category Product Documentation