Red Hat UX Designer, Open Innovation Labs in Puteaux, France

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Consulting Services team is looking for a User Experience (UX) Designer to join us in Puteaux, France. In this role, you will work on the innovative applications developed in Red Hat Open Innovation Labs engagements. Throughout the life cycle of a residency or a project, you will be responsible for all aspects of the UX or user interface (UI), including user research, rapid prototyping, wireframing, interaction design, usability, and heuristics testing. You will persuade the development team and coach the customer decision-makers in delivering a compelling design. As a UX Designer, you will need to have practical experience and willingness to coach our customers across a variety of engagements.

Primary job responsibilities

  • Participate in the definition of a structured approach to user research, rapid prototyping, wireframing, interaction design, visual design, front-end coding, usability testing and analytics in customer engagements for Red Hat Open Innovation Labs

  • Coach the product team in Lean UX methodology, this includes developers as well as decision-makers on both Red Hat and customer side

  • Perform user research to uncover unmet user needs

  • Lead design workshops, design sprints, research sprints and other design-thinking practices

  • Build rapid prototypes or wireframes to facilitate the validation of major assumptions, hypotheses, and align the team on the key aspects of the offering

  • Comfortably articulate required balance between persuasive and ethical design

  • Cooperate with front-end coders to create a stunning end-result

  • Help define testing strategy; plan and implement usability tests

  • Use qualitative and quantitative data in working with product owners on prioritization of issues

  • Participate in the creation of an ever-evolving framework of design standards and patterns for making good design decisions

  • Support the presales process for evaluation and scoping of solutions

  • Support the presales process via creating visually appealing presentations

  • Provide visuals design in customer projects

  • Advise customers on both the big picture as well as the details of UX or UI

  • Champion human-centered design both internally and externally

Required skills

  • Several years of relevant UX design experience, working with a human-centered design approach

  • Comfortable with customer-facing and advisory roles

  • Ability to enthusiastically plan and facilitate workshops to solve design problems with a team

  • Ability to create visually appealing design of information technology (IT) applications and presentations

  • Willingness to travel weekly to customer locations throughout France and be on-site for the duration of a residency, usually working 4 days on-site and 1 day remotely, with the readiness to occasionally support the Labs business in the Europe, the Middle East, and Africa (EMEA) region

  • Proficiency in both French and English is a plus

  • Experience with Lean UX approach

  • Experience coaching and mentoring UX designers

  • Experience working closely with developers or pairing with developers

  • Experience with rapid prototyping, wireframing, and paper prototyping

  • Good knowledge of both persuasive and ethical design

  • Good knowledge of accessibility within IT development of offerings

  • Experience with agile software development

  • Thought leadership in UX with desire to blog, present at conferences and events, and deliver training and coaching to upcoming designers

  • Experience with both B2B and B2C environments

  • Experience with web analytics and data-informed design

This role requires significant experience of the human-centered design process with a special focus on visual design. We encourage you to provide your CV in a format that will best capture your experience and skills.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 68062

Category Consulting, Project Management, User Experience