Red Hat Customer Advocacy Manager in Raleigh, North Carolina

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Portfolio Field Enablement team is looking for an experienced Customer Advocacy Manager to join us in Raleigh, NC. In this role, you will manage our early-stage customer advocacy program, the Red Hat Accelerators. You will be an integral part of the Portfolio Engagement Programs team, responsible for managing the Accelerators program operations and expansion. Unlike traditional open source upstream community management, your primary responsibilities will be to engage with our downstream community of enterprise customers around Red Hat’s commercial enterprise offerings and technologies, including Red Hat Enterprise Linux (RHEL), Red Hat Satellite, Red Hat OpenShift Container Platform, and more. You'll work directly with our geographically distributed product teams to engage the advocate community. In addition to onboarding new accelerators, you will also develop and coordinate ongoing program activities, websites, and operations. You'll be expected to develop and nurture key relationships with the community of technical practitioners, while identifying and looking after the stand-out advocacy leaders within the community. You will also build program awareness through the creation and delivery of slideware presentations to both internal and external audiences. As a Customer Advocacy Manager, you’ll be expected to have experience with customer advocacy, program management, and community engagement in order to ensure operational effectiveness and meet growth plans.

Primary job responsibilities

  • Manage and coordinate complex, multi-faceted program

  • Engage over video conferencing and sometimes face-to-face with our customer community on a regular basis

  • Oversee aspects of new and existing program projects from start to finish

  • Develop and maintain program plans, schedule, and engagement for multiple milestones and deadlines

  • Develop and execute program awareness and evangelism plans

  • Develop and deliver slideware presentations to internal and external public audiences

  • Develop and nurture relationships with key internal stakeholders, while fostering collaboration, trust, and accountability

  • Identify risks, issues, and problems in program plans, processes, and operations

  • Develop detailed recovery, mitigation, and scalability plans

Required skills

  • Bachelor's degree or higher in a related field

  • 3-5+ years of experience in customer advocacy, program management, or community engagement

  • Ability to work in a fast-paced, cross-functional, internationally distributed environment and effectively use traditional and virtual communication tools

  • Experience with multiple program and customer engagement process methodologies, tools, and systems

  • Working knowledge of open source software and Linux is a plus

  • Experience with container, virtualization, and cloud technologies is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 67643

Category Product Marketing, Program Management