Red Hat Jobs

Job Information

RedHat Customer Experience and Engagement Internship in Raleigh, North Carolina

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for an Intern for this summer who is passionate about solving business problems with data to join us in Raleigh, NC. In this role, you will be responsible for gathering business requirements, developing measurement strategies, and assigning program KPIs. You’ll measure performance, analyze customer behavior and trends, build dashboards, and transform raw data into actionable insights that inform business decisions.

Primary job responsibilities

  • Work cross-functionally with leadership, program managers, data analysts, and other stakeholders to understand and achieve business priorities

  • Elicit business requirements and develop measurement plans for strategic programs

  • Collect and analyze data through manual and automated collection methods

  • Translate abstract data into easily-digestible and highly-visual dashboard applications and executive-level report deliverables

  • Collaborate with other analysts, data engineers, and data scientists to provide exceptional customer support to our internal stakeholders

  • Analyze large datasets and translate abstract data into highly-visual and easily-digestible formats

Required skills

  • Proven record of translating business objectives and requirements into prioritized, action-oriented deliverables with measurable success criteria

  • Passionate about data-driven decision making and ability to perform analysis on large datasets

  • Advanced spreadsheet data manipulation skills

  • Ability to work well in a team and effectively interact with partners and stakeholders at all levels and across global regions

  • Motivated with the ability to work on your own with minimal direction

  • Ability to adapt quickly to shifting priorities

  • Excellent communication, organization, and time-management skills

The following are considered a plus:

  • Experience with R or Python programming

  • Experience with data visualization tools like Tableau

  • Experience in SQL and working with large databases

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 73439

Category Program Management