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RedHat Data Analyst Internship in Raleigh, North Carolina

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Information Technology (IT) Service Management team is looking for a Data Analyst Intern to join us in Raleigh, NC. In this role, you will work closely with IT Service Management process owners and other stakeholders to refine existing data dashboards using ServiceNow data and tooling. You will also work to open ServiceNow data to the enterprise data warehouse and work with stakeholders to determine additional insights based on combined datasets.

Primary job responsibilities

  • Data analysis

  • Draw meaningful insights from raw data

  • Work with stakeholders to understand what insights are needed to support their business goals

  • Combine ServiceNow data with other enterprise data to support stakeholder needs

  • Perform ad hoc reporting

Required skills

  • Ability to work full-time hours during summer 2020 in the location listed

  • Data analysis and reporting

  • Experience gathering and documenting customer requirements for software development

  • Solid communication skills

  • Highly organized

  • Ability to take high-level direction and to break it down into actionable tasks

The following are considered a plus:

  • Standard computer experience with G Suite

  • Experience with IT service management

  • ServiceNow experience

  • Customer service and communication experience

  • Programming experience

  • Agile experience

  • Familiarity with the IT Infrastructure Library (ITIL) foundation

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 72682

Category Information Technology