RedHat Data Analyst Internship in Raleigh, North Carolina
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Information Technology (IT) Service Management team is looking for a Data Analyst Intern to join us in Raleigh, NC. In this role, you will work closely with IT Service Management process owners and other stakeholders to refine existing data dashboards using ServiceNow data and tooling. You will also work to open ServiceNow data to the enterprise data warehouse and work with stakeholders to determine additional insights based on combined datasets.
Primary job responsibilities
Draw meaningful insights from raw data
Work with stakeholders to understand what insights are needed to support their business goals
Combine ServiceNow data with other enterprise data to support stakeholder needs
Perform ad hoc reporting
Ability to work full-time hours during summer 2020 in the location listed
Data analysis and reporting
Experience gathering and documenting customer requirements for software development
Solid communication skills
Ability to take high-level direction and to break it down into actionable tasks
The following are considered a plus:
Standard computer experience with G Suite
Experience with IT service management
Customer service and communication experience
Familiarity with the IT Infrastructure Library (ITIL) foundation
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Job ID 72682
Category Information Technology