Red Hat Manager, HR Operations in Raleigh, North Carolina

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat People (HR) team is looking for a Manager of HR shared services to join us in our headquarters in Raleigh, NC. In this role, you will oversee the implementation and delivery of HR shared services to Red Hat’s associates by establishing and implementing new service delivery processes and by monitoring and improving existing processes. Apart from managing the service delivery, you will also be responsible for ensuring that processes are efficient, compliant, and accessible. As a Manager of HR shared services, you will also supervise a team of associates involved in the shared services delivery process.

Primary job responsibilities

  • Work with HR and global shared services leadership teams to establish, implement, monitor, and document HR service delivery

  • Develop, implement, and monitor the service delivery of HR shared services, ensuring compliance, quality, efficiency, and accuracy

  • Manage daily activities of the shared services team; ensure that services meet internal and external customer requirements by providing direction, guidance, support, and problem resolution

  • Measure the effectiveness of services provided by shared services in order to meet the needs of internal and external customers and achieve long-term customer satisfaction

  • Track functional metrics, communicate results to HR partners, and report on trends

  • Oversee communication and engagement when implementing new e-services and provide information about shared services during the transition

Required skills

  • Bachelor's degree in HR, business, or a related field, or equivalent education

  • 5+ years of HR experience in a business environment

  • 5+ years of people management experience

  • Ability to establish cross-functional relationships across all levels of the organization

  • Solid understanding of company HR policies and procedures, including regulatory compliance requirements

  • Willingness to work in a rapidly changing, fast-paced environment

  • Excellent written, verbal, and electronic communication skills

Red Hat invites you to take the Predictive Index Assessment™, a scientifically-validated assessment that can be used to identify opportunities for selection and development. You will first take the Predictive Index® Behavioral Assessment. This assessment does not measure intelligence, education, or experience. It simply measures work and communication needs. Once complete, you will be emailed a link to complete the Predictive Index® Cognitive Assessment. The assessment does not measure intelligence, education, or experience. It simply measures a person's capacity to learn, adapt, and grasp new concepts.

A few quick notes:

  • Try to complete the assessment in a quiet place, free from interruption

  • Please set aside 5-10 uninterrupted minutes for completion

  • Take the assessment in one session and take as much time as you need to complete it

  • The Predictive Index Privacy Policy may be found here

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 68011

Category Human Resources