Red Hat Program Manager - Workflow Automation in Raleigh, North Carolina

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Red Hat's Customer Experience and Engagement (CEE) team is looking for a Program Manager with an understanding of industry-standard program management practices and familiarity navigating complex IT projects to join us in Raleigh, NC. In this role, you will focus on initiatives that identify and cultivate ways to help technical support engineers find resolutions to customer problems quickly and efficiently and help maximize the return on a significant investment in enterprise open source solutions. You'll need to have outstanding communication and problem-solving skills to manage the needs of a large and diverse set of stakeholders. As a Program Manager, you’ll need to enjoy taking on challenges in a fast-paced environment while making progress toward strategic objectives. You’ll also need to have experience working across organizations, stakeholders, and leadership groups and coordinating them towards a common goal.

Primary job responsibilities

  • Collaborate with key stakeholders to define a shared strategic vision of automation initiatives

  • Define and communicate roadmaps and timelines that align with high-level organizational goals and create accountability for the teams in meeting them

  • Manage coordination of delivery schedules across multiple teams using the principles of a scaled agile methodology

  • Participate in the planning and workflow related to automation needs for customer, support, and development teams

  • Plan and lead meetings necessary for fulfilling the day-to-day work of the program

Required skills

  • 3+ years of years of experience working in a program or project management role, preferably within the high-tech, IT industry

  • Outstanding written and verbal communication skills in English; solid interpersonal and leadership skills and analytical abilities

  • Ability to work effectively across a widely diverse management team as well as a broad spectrum of internal partners

  • Experience identifying blockers and eliminating them to make progress with little direct supervision

  • Ability to work in a fast-paced environment with diverse teams distributed across the globe

  • Experience working on your own and handling multiple priorities in a high pressure and fast-paced environment

  • Excellent collaboration, partnering, risk mitigation, and change management skills

  • Bachelor's degree or equivalent experience within the enterprise IT sector

The following are considered a plus:

  • Software development or engineering background

  • Familiarity with agile project management methodologies

  • Practical experience with Linux operating systems and open source software development

  • Experience with IT support management methodologies and techniques

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 64926

Category Program Management