Red Hat Senior Business Systems Analyst in Raleigh, North Carolina

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Information Technology (IT) Continuous Improvement team is looking for a Senior Business Systems Analyst to join us in Raleigh, NC. In this role, you will be responsible for implementing incremental business improvements processes through strategic business improvements analyses, while aiming at reaching improved service levels, lower costs, or improved profitability for customers and organizations. You will be given the opportunity to engage all IT service owners to assist in the improvement of processes. You’ll be required to possess a high degree of direction and to think and act in an autonomous and motivated fashion while also staying coordinated with and connected to all improvement efforts of the team. As a Senior Business Systems Analyst, you will participate as a contributor in and provide analytical support for major projects and potentially lead smaller, well-defined projects. You will also support the development and delivery of training and communications for implemented projects and initiatives.

Primary job responsibilities

  • Provide project level analyses and produce required project analysis documentation

  • Identify improvement opportunities, both proactive and reactive

  • Elicit and clearly document business and systems requirements

  • Assess business processes and system inefficiencies

  • Identify ways in which adoption and customer satisfaction can be increased

  • Understand and negotiate needs and expectations of multiple stakeholders

  • Create and maintain meeting minutes and schedules and project summaries and updates

  • Meet with a project team regularly to review project deliverables and deadlines

  • Assist with the development and maintenance of process improvement infrastructure; assist other team members when needed

  • Partner with service owners to shift new support burdens over to Global Engineering Services (GES); create statements of work (SOWs) and responsibility assignment matrix (RACI) for support to be shifted

  • Support and align efforts to meet customer and business needs

  • Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results

Required skills

  • Bachelor's degree in IT or business field

  • Excellent analytical skills and a sense of urgency

  • Experience working with cross-functional teams

  • Experience with process mapping

  • 5+ years of work experience in a similar position

  • Information Technology Infrastructure Library (ITIL) certification, or a solid knowledge of ITIL principles

  • Knowledge of Six Sigma methodology

  • Organized with the ability to work in a dynamic, rapidly changing environment and the ability to manage multiple tasks and projects at once

  • Exceptional verbal and written skills in English

  • Experience with and passion for implementing change and continual improvement

  • Demonstrated fluency in business processes and process differentiation

  • Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 66884

Category Information Technology