Red Hat Technical Writer in Raleigh, North Carolina

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Vertical Solutions Business Unit (BU) team is looking for a Technical Writer to join us in Raleigh, NC. In this role, you will assist in the development of marketing and sales enablement materials for Red Hat’s primary vertical solutions - Telecommunications (Telco) and Financial Services. As a Technical Writer, you will work with product marketers and subject matter experts from across the organisation to create a range of content from solution briefs, thought leadership e-books, blog posts, and infographics to web copies and sales battle cards. These assets will be published on, and our customer and partner portals. As a Technical Writer, you’ll need to be a highly-organized and motivated big-picture thinker with attention to detail and the ability to manage multiple tasks and projects at once.

Primary job responsibilities

  • Engage and collaborate with the Vertical Solutions Marketing team and other subject matter experts to write, edit, and ghostwrite content for presentations, webinars, whitepapers, web, and social media

  • Keep informed of new vertical solutions and programs, including product changes, customer use cases, services, and training offerings

  • Effectively manage documentation projects for the Vertical Solutions BU team by collaborating with content development and documentation teams across Red Hat, becoming the expert within the Vertical Solutions BU team

Required skills

  • 6+ years of experience writing technical content for end users, including reference manuals, user guides, and design specifications

  • Passion for writing great thought leadership content aimed at information technology (IT) and business leaders whether in the form of web copies, e-books, blog posts, or whitepapers

  • Highly organized, detail-oriented, motivated, and well-suited to work in a fast-paced and dynamic environment

  • Excellent leadership skills to establish and maintain communication with subject matter experts and Vertical Solutions BU team members

  • Knowledge of and experience with Linux, Red Hat Middleware, open source software, and other data-centric technologies

  • Familiarity with scripting and programming languages is a plus

  • Bachelor's degree in IT, computer science, arts, or languages

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 67057

Category Product Documentation, Product Marketing

Remote base Boston, Raleigh preferred or anywhere in NA