Job Information
Red Hat Senior Software Maintenance Engineer in Remote, Brazil
About the job
Red Hat is adding a Senior Software Maintenance Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to our Enhanced Support team in Brazil. In this role, you will provide high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help them maximize uptime and reduce IT costs. You’ll work closely with customers, developers, and architects while also collaborating with Red Hat Enterprise Linux engineers to solve complex and challenging technical issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. As a Senior Software Maintenance Engineer, you will also partner with Red Hat’s key strategic partners to jointly solve multi-vendor customer issues.
What you will do
Work with Red Hat partners, customers, and cloud providers to create joint solutions based on Red Hat Enterprise Linux (RHEL)
Provide technical support to Red Hat enterprise customers customers by responding to incoming calls, chat, and web-based inquiries
Partner closely with colleagues from Red Hat Sales to assist their understanding of the company's joint offerings with cloud providers
Regularly communicate and collaborate with a globally-distributed team of engineers
Contribute internally to the Red Hat knowledge management system, share best practices with team members, and commit to internal projects and initiatives
Document diagnostic steps and create reusable solutions for future incidents
Contribute to regional and global initiatives and projects
Troubleshoot and solve complex technical issues and drive issue escalation with Red Hat, cloud providers, partners, and customer teams
Be available to perform weekend shift duties on a rotational schedule when needed
What you will bring
3+ years of experience with Linux operating system installation, configuration, upgrade, and maintenance and a good understanding of Linux command line tools
Practical experience with cloud providers like Amazon Web Services, Microsoft Azure, Google Cloud Product
Software development background, including experience writing patches and with scripting languages like Bash, Perl, or Python
Troubleshooting and debugging skills; passion for problem-solving and investigation
Ability to work with minimal supervision with a globally-distributed team of engineers
Experience installing SAP products, including SAP HANA, SAP NetWeaver, S/4HANA, etc is a plus.
Ability to build documentation and customer environment assessment.
Ability to learn new technologies and follow industry trends
Fluent English language skills are preferred
#LI-FV1 #LI-REMOTE
#LI-REMOTE #LI-AL2
About Red Hat
Red Hat is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Posting Location : Location BR-Remote
Posting date 2 weeks ago (4/23/2024 5:35 PM)
Job ID 99975
Workday ID R-033382
Category Technical Support