Red Hat Engagement Lead - Open Innovation Labs, Remote Based in Remote, Massachusetts

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Be the heartbeat of an Open Innovation Labs residency, and create the catalyst for large-scale transformation the Open Source Way. Red Hat Open Innovation Labs is a diverse and exceptional global team at Red Hat. The Innovation Labs team is looking for an Engagement Lead to join us in Massachusetts. In this role, you'll be one of the experienced agile coaches who have lead agile transformations and can coach and nurture fledgling product owners. Our Engagement Leads not only act as the agile project managers in our residencies, but also act as the catalysts of these transformations. So, you should feel comfortable working with C-level executives to support their business goals, and equally comfortable running workshops and putting together strategic proposals that support these transformation initiatives. You'll support everything from the selling and scoping of Open Innovation Labs residencies and projects, to leading the delivery team's implementation, ensuring customer success. Throughout the life cycle of a residency or project, you will have control and oversight from kickoff to closeout, including determining scope details and monitoring the project's progress to ensure it conforms to customer expectations and contractual agreements. Help us solve big problems in our customers, partners, and communities, using the power of open source.

Primary job responsibilities

Learn quickly, from how our customers use Red Hat solutions, to how to position Labs to our Public Sector clients, as the experience with our technology platform and methodology is not required

Within 2 months, you should be prepared to Lead a residency team by acquiring the following:

Be able to partner with clients to lead them through an agile transformation

Coach and enable delivery teams on modern application design and development practices

Support teams in creating product vision and roadmap, writing effective user stories, prioritizing backlog based on business value, in Jira

Understand residency planning and management, team management, process management and improvement, and team building skills

Develop understanding of how Red Hat platform technologies work and are positioned in the market

Within 6 months, you should be ready to lead a larger Labs engagement project and support the sales process by attaining the following:

Become an agent of change for customer organizations

Innovate on our current thinking and develop new approaches to change how organizations and teams deliver software and systems

Create solid relationships with customers and partners

Build interpersonal relationships with other Red Hat departments and act as a trusted adviser to major Red Hat customers

Support pre-sales and scoping of Consulting Solutions as well as sales and business development for the Open Innovation Labs

Integrate creative and innovative ways to position a strategic direction

Required skills

Expertise delivering business value through experience Product Designer or Product Manager or professional services role, using methodologies like Design Thinking and Lean

5+ years of experience as a Scrum Master with a scrum coaching mentality in a 100% agile environment with an organization that ships software products

Great written and verbal communication skills with the ability to speak in public and present in front of customers

Comfortable with ambiguity and facilitating discussions to explore best possible solutions

Ability to lead with imagination, courage, and curiosity

Understanding of the Red Hat business strategy and economic model; good business insight and judgement

Knowledge of project management processes and experience with revenue-based project reporting

Willingness to travel up to 50-75%

Job ID 67123

Category Consulting