Job Information
Red Hat Manager, Technical Account Management Practices in Sao Paulo, Brazil
About the job
The Red Hat Services team is looking for a Manager to join us in any of our office locations in São Paulo, Brazil. In this role, you will manage a team of Technical Account Managers who focus on customer success, product adoption and supporting the subscription renewals. You'll work with your peers around the world to guide initiatives and continually develop their professional skills, standardize the TAM role and deliverables, and actively promote the TAM business in the entire organisation. As a Manager, you'll need to demonstrate leadership and build on your own experience to inspire, enable, and develop your team members.
What you will do
Provide direction, coaching, and mentoring to increase your team's capabilities, develop their competencies, and ensure that goals and expectations are met
Manage, recruit, train, and develop your team
Manage the collection, aggregation, interpretation, and reporting of organizational performance metrics to be used by management and operational leaders to guide strategic business decisions
Provide guidance to associates within the established company policies; recommend changes to policies and procedures
Promote and guide continuous professional and personal development of team members
Support sales cycles across our portfolio of offerings, work with the sales teams on understanding the subscription consumption and work throughout the year to maximize the value our customers are getting from their subscriptions
Actively promote and sell the Red Hat’s technical account management service and support the sales teams in helping customers understand the value add of this service
Maintain the appropriate levels of margin for the technical account management business within your region
Ensure that critical escalations are handled in a timely and customer-centric manner
Build and maintain relationships with our customers
What you will bring
Ability to identify potential, develop people, and motivate and build a team
Very good written and verbal communication skills in English
Excellent problem-solving, communication, and time management skills
Ability to collaborate effectively with associates from diverse cultural backgrounds
Good business sense
Advanced english level is required
High-level technical understanding of our portfolio is a plus
People management experience is mandatory for external candidates: for internal, team leadership is desired
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About Red Hat
Red Hat is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Posting Location : Location BR-Sao Paulo
Posting date 2 weeks ago (4/15/2024 3:43 PM)
Job ID 101501
Workday ID R-036907