Red Hat Business Process Analyst in Singapore, Singapore

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Operations team is looking for a Business Process Analyst to join us in Singapore. In this role, you will work with our Asia Pacific (APAC) Sales Operations team to help guide business improvement across the organization. You’ll work with cross-functional stakeholders regionally and globally to map business process (against system functionality) and on change management and guide process standardization and improvements. You’ll need to be experienced in sales tools like (SFDC), CPQ, and CLM. As a Business Process Analyst, you will analyze existing operational processes that support the sales cycle and support the implementation of new sales tools and processes, as well as establish a continuous improvement framework to ensure that our processes support our changing sales models, rapid growth, and increasing sales of our offerings.

Primary job responsibilities

  • Be involved in global program for sales tool deployment, the business process, requirement gathering, change management, user acceptance testing (UAT), and training

  • Work with the global IT team for system enhancements and fixes with APAC requirements and priorities

  • Coordinate UAT activities across multiple business and technical teams

  • Support management of business processes and governance by evaluating and mapping existing business processes and systems using process mapping tools

  • Identify gaps and opportunities for improvement and standardization

  • Contribute to the development of a sustainable continuous process improvement framework to increase sales and operational efficiency

  • Analyze data related to business processes and create basic reporting and metrics

  • Provide administrative support to the APAC Sales team (SFDC, CPQ, and CLM), including lead and opportunity management and quoting cases

  • Troubleshoot issues with existing processes and systems

  • Conduct sales training and enablement

  • Support launches of new tools and other APAC and global operations initiatives and activities

  • Work on a variety of operational activities, especially quarter-end support

Required skills

  • 6-10 years experience working as a business analyst or sales operations analyst with commercial experience with a vendor, reseller, or distributor in sales operations, supporting SFDC; CPQ or CLM are a plus

  • Bachelor’s degree in engineering or computer science; MBA is a plus

  • Experience working with international teams and projects

  • Excellent communication, presentation and relationship-building skills

  • Willingness to work extended hours during periods of high demand

  • Experience evaluating data, working with reporting tools, and reviewing SQL is a plus

  • Lean Six Sigma and Project Management Professional (PMP) certifications are a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 67630

Category Operations