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RedHat Cloud Success Architect in Singapore, Singapore

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Red Hat’s Global Customer Success team is looking for an experienced technical expert to join our Cloud Success team as a Cloud Success Architect in Singapore. In this role, your mission will reach beyond break-fix support. You’ll engage with customers and partners early during the adoption life cycle to ensure a positive experience and successful adoption of our offerings. You’ll need to have a good understanding of the big picture and the commitment to communicate at the highest technical leadership levels with Red Hat's key customers and partners. As a Cloud Success Architect, you’ll need to be an expert in one or more cloud and DevOps technology areas and a natural relationship builder, capable of earning respect both inside and outside of Red Hat. You’ll be expected to quickly become a trusted partner and adviser for customers and serve as their advocate within Red Hat. As part of a global and diverse team, you’ll need to improvise both technically and in relationships while striving to contribute to the development of the team.

Primary job responsibilities

  • Engage with Red Hat’s internal teams, customers, and partners to ensure a positive cloud technology onboarding experience resulting in long-term enterprise success

  • Help customers and partners define and achieve their adoption success criteria by providing proactive recommendations and advice

  • Ensure high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

  • Articulate how specific Red Hat’s cloud offerings and the related roadmap aligns with customer and partner use cases

  • Advocate for innovation and early adoption of cloud technologies

  • Capture the capabilities of Red Hat’s offerings and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

  • Build C-level relationships with Red Hat’s strategic customers and partners that result in deeper loyalty and smoother adoption experience; attain trusted partner status

  • Expand Red Hat’s impact on key industry thought leaders by helping to develop, articulate, and refine our overall strategy, technology vision, and case examples of customer impact

  • Engage with Red Hat’s product engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that guide platform adoption

  • Establish and maintain parity with Red Hat’s cloud technologies strategy

  • Contribute internally to the team’s efforts, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas

  • Travel, as necessary, to visit customers, partners, conferences, and other events

Required skills

  • Expertise in at least one technology like Red Hat OpenShift, containers, Kubernetes, Platform-as-a-Service (PaaS), cloud management (Red Hat CloudForms), or Red Hat Ansible Automation

  • Experience developing containerized applications

  • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

  • Experience deploying applications in cloud environments

  • 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization, preferably within an enterprise environment

  • Experience working in DevOps environments

  • Competent comprehension of enterprise architecture and strategic business drivers

  • Familiarity with source code management tools like Git or Apache Subversion (SVN)

  • Practical experience with Linux or Unix systems

  • Experience serving as a technical leadership or mentor

  • Direct experience with a variety of hardware vendors

  • Ability to manage multiple issues and projects

  • Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

  • Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 71471

Category Technical Support