Red Hat Consulting Director - APAC in Singapore, Singapore
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Lead, grow, and mature our technical consulting, architecture and project management services business across the Asia Pacific (APAC) region and in 3 years double our business. The Red Hat Global Professional Services team in APAC) and Japan is looking for a Consulting Director to join us in Singapore. In this role, you will promote and guide sales alignment and integration, the services business model, offerings, go-to-market, and operations and you’ll provide leadership and organizational management. You'll work closely with the Red Hat Sales team across APAC to promote sales and business development for the Consulting Services team across the region. As a Consulting Director, you will guide your regional leaders in shaping deals and preparing or reviewing project proposals, including business and technical requirements, delivery schedules, and delivery times, as well as closing the business. You’ll also champion a value and solutions selling approach through leading by example.
Primary job responsibilities
Manage and guide the full APAC Consulting business, Sales, and Delivery teams and partners like payment service providers (PSPs) and global system integrators (GSIs), including profit and loss (P&L), bookings, revenue, and profit
Oversee and implement systems, policies, and processes in APAC to ensure standardization, optimization, and legal and fiduciary compliance
Guide marketing and business development initiatives with local, regional, and worldwide marketing teams in order to meet growth territory targets
Work with the APAC general managers and sales leaders to promote the services business in the large and complex enterprise accounts in APACAdopt and implement global and APAC strategies and offerings
Plan, lead, and project-manage the deployment of all consulting engagements to promote the adoption of Red Hat's software solutions and customer value and delight metrics like Customer Satisfaction Survey (CSAT), Overall Satisfaction (OSAT), and Net Promoter Score (NPS); this may also involve leading strategic and large engagement recoveries
Represent the APAC business and collaborate with APAC-wide and global teams including verticals like telco and financial services industry (FSI), etc., and also emerging products (sales conversations and solution journeys)
Foster solid connections with C-level executives and one level below for the strategic customers across APAC
Guide, mentor, and mature the APAC consulting leaders and teams to scale the business over the next 3-5 years
Mature and guide people strategies to create solid consultative culture, labor pyramid, and growth and succession for all levels
Record of cross-functional leadership
Solid record of achievement and developing a business team or organization across APAC
18+ years of experience in the professional services industry within IT
10+ years of experience with the sales, people, organizational, or consulting management in the APAC region
Experience managing and operating within a matrixed environment
Excellent communication, persuasion, and collaboration skills at a junior and senior level, as well as leadership skills
Comfortable leading and conducting presentations, whether customer-facing, for general public consumption, or for internal audiences
Effective communication skills while maintaining Red Hat’s messaging and perspective
Solid understanding of the software business professional services model
Ability to operate in a rapid growth environment
Proven record of managing P&L of at least $75M bookings
Proven record of inspiring and growing a successful project-based consulting business
Proven record of customer, consultative, and escalation management skills
Technical background as an IT professional to relate and earn credibility with the Consulting team; expertise in middleware, cloud, and infrastructure areas are a big plus
Business development and go-to-market experience
Ability to deal with ambiguity and a fast-moving and growing business environment
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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Job ID 65014