Red Hat Data Operations Specialist in Singapore, Singapore

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Support the Red Hat Asia Pacific (APAC) Customer Data team in data management and data cleansing activities. The Red Hat Data Operations team is looking for an experienced candidate to serve as a Data Operations Specialist in Singapore, while also supporting China. In this role, you’ll help to promote data quality and governance by focusing on accurate data creation and maintenance in our data management system. By working closely with the Data Operations team across APAC, you’ll be committing to contribute to Red Hat’s operational success, ensuring data completeness, hygiene, and quality standard. As a Data Operations Specialist, you’ll report to the APAC Data Operations Supervisor.

Primary job responsibilities

  • Manage timely execution of all data, new data creation, and data maintenance requests

  • Perform assigned data cleansing initiatives and tasks

  • Maintain clean and accurate customer records and ensure data integrity across all systems

  • Provide input regarding customer data cleansing and consolidation

  • Monitor data input processes for accuracy and for potential customer data corruption; develop and recommend corrective actions for these issues

  • Perform customer reporting for the region using Oracle, Salesforce.com (SFDC), and other reporting tools

  • Assist with the documentation of local practices regarding customer data

  • Communicate any issues and suggestions to the APAC Customer Data Supervisor

  • Perform quarter-end closing procedure support

  • Achieve defined service levels by interacting with internal and external customers

Required skills

  • Diploma with 4+ years, or a degree with 2-3 years of work experience similar to this position

  • Ability to work without supervision; proven ability to deliver results when presented with only general instructions on new assignments

  • Experience with Oracle or other enterprise resource planning (ERP) systems

  • Familiarity with Salesforce, LibreOffice, Microsoft Office or Google Docs

  • Great attention to detail

  • Organized and process-oriented

  • Solid verbal and written communication skills

  • Ability to learn how to use new systems and tools at an intermediate level

  • Experience with customer data administration is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 66565

Category Operations