Red Hat Manager, HR Shared Service Operations in Singapore, Singapore

Company Description

The Red Hat People team is seeking a Service Delivery Manager within the People Infrastructure Shared Services team to join us in Singapore. In this role, you will oversee the delivery of Human Resource Shared Services to Red Hat’s APAC associates by establishing and implementing new service delivery processes, as well as monitoring and improving existing processes. As part of managing the service delivery, you will be responsible for ensuring processes are efficient, compliant, and accessible. As a Service Delivery Manager, you'll also provide general oversight for regional employees involved in the Shared Services delivery process.

Job summary

The Red Hat People (HR) team is looking for a Manager of HR shared services to join us in Singapore. In this role, you will oversee the delivery of HR shared services to Red Hat’s Asia Pacific (APAC) associates by establishing and implementing new service delivery processes, as well as monitoring and improving existing processes. Apart from managing the service delivery, you will also be responsible for ensuring that processes are efficient, compliant, and accessible. As a Manager of HR shared services, you'll also provide general oversight for regional employees involved in the shared services delivery process.

Primary job responsibilities

  • Work with the APAC HR and global shared services leadership teams to establish, implement, monitor, and document HR service delivery

  • Develop, implement, and monitor the service delivery of HR shared services in APAC, ensuring compliance, quality, efficiency, and accuracy

  • Manage daily activities of the APAC shared services team, ensure that services meet internal and external customer requirements by providing direction, guidance, support, and problem resolution

  • Measure the effectiveness of services provided by shared services in order to meet the needs of internal and external customers and achieve long-term customer satisfaction

  • Track functional metrics, communicate results to HR partners, and report on trends

  • Oversee communication and engagement when implementing new e-services and provide information about shared services during the transition

Required skills

  • Bachelor's degree in HR, business, or a related field, or equivalent work experience

  • 5+ years of experience working in a shared services environment; HR environment is a plus

  • Demonstrated team management or leadership experience

  • Ability to establish cross-functional relationships across all levels of the organization

  • Solid understanding of company HR policies and procedures, including regulatory compliance requirements

  • Willingness to work in a rapidly changing, fast-paced environment

  • Excellent written, verbal, and electronic communication skills

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 67714

Category Human Resources