Red Hat SEA Compliance Specialist in Sunnyvale, California

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Sales team is looking for a SEA Compliance Specialist to join us in Sunnyvale, CA. In this role, you will be responsible for the realization of the Subscription Education and Awareness Program (SEAP) initiatives and sales performance within North America (NA). You’ll work directly with sales teams and end customers in the Western United States to build awareness and enforce the Red Hat subscription model.

Primary job responsibilities

  • Guide the collection of revenue through the education and enforcement of Red Hat's subscription model

  • Mentor regional sales teams on the Red Hat subscription model and requirements

  • Provide continuous education to regional sales teams

  • Ensure that appropriate behavior is understood and followed by Red Hat’s employees and end customers

  • Work directly with non-compliant customers when appropriate to resolve contract discrepancies

  • Track, measure, and enforce compliance-related opportunities, including timelines for resolution and escalation; provide metrics to Global SEA team

  • Identify, report, and correct methods of subscription abuse identified within the target region

  • Document and distribute compliance best practices for regional sales teams

  • Accurately forecast bookings related to compliance

  • Create and distribute regionally-specific marketing and messaging for the program

  • Identify regional external compliance standards that are applicable to Red Hat’s value proposition

  • Educate regional sales teams on external compliance standards

Required skills

  • High level of initiative, motivation, and intelligence

  • Good judgment in potentially sensitive or difficult situations

  • Detail and process oriented

  • Solid written and verbal communication skills

  • Good commercial skills in managing programs and projects, developing proposals, and data analytics

  • Sales and marketing skills

  • Ability to effectively negotiate with internal and external parties

  • Ability to use and track revenue generation using Salesforce.com (SFDC)

  • Be able to effectively communicate and document problems and resolution paths to customers in a clear and articulate manner

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 66310

Category Operations