Red Hat Senior Deal Desk Specialist in Sunnyvale, California

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Deal Desk team is looking for a Senior Deal Desk Specialist to join us in Sunnyvale, CA, supporting our west coast sales team. In this role, you will facilitate the implementation of non-standard or complex deals. You will provide assistance to the Sales team and stakeholders in the structuring and documentation of complex deals while adhering to the corporate policies, processes, programs, and systems that affect the structuring and implementation of revenue transactions. As a Senior Deal Desk Specialist, you’ll need to be passionate and dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated. This position can also be located in Raleigh, NC or Dallas, TX, but a CA location is preferred.

Primary job responsibilities

  • Collaborate with and establish solid and trusted working relationships with all the Red Hat’s teams that contribute to the structure of, or may be impacted by, the non-standard deal to identify acceptable options

  • Serve as a partner, trusted adviser, and advocate for Sales on strategic deal structuring; advise on alternatives, possible ramifications, or value propositioning to help lead deal closure

  • Draft and review business language in non-standard terms for compliance with corporate policies

  • Work closely with the Finance and Commercial Legal teams on contract review and revision

  • Collaborate with team members, internal teams, and stakeholders to guide process improvements pertaining to deal construction, sales enablement, and education opportunities

  • Coordinate deal or agreement review and approval by stakeholders using defined processes and systems

  • Enforce the corporate approval framework and associated policies

  • Ensure forward deal momentum as well as troubleshoot, escalate, and resolve any issues

  • Work cross-functionally to develop and enhance strategic customer buying programs that aredesigned to fit the purchasing needs of our customers

Required skills

  • Bachelor's degree; advanced degree is a plus

  • 10+ years of experience, preferably with a technology company, selling solutions and services in a recurring revenue business model

  • Combined background in sales and services; sales experience is a plus

  • Familiarity with financial or revenue recognition principles and contracting guidelines; experience drafting contract language is a plus

  • Experience with Salesforce.com (SFDC)

  • Excellent analytical, reasoning, and problem-solving skills; ability to apply a quantitative approach to measuring customer experience, product usage, and customer satisfaction to leadimproved performance

  • Outstanding communication skills and excellent presentation skills, as there will be constant interaction with peers and multiple levels of management

  • Familiarity with the opportunity-to-cash cycle (operations, order processing, fulfillment, revenue recognition, legal contracts, etc.)

  • Organized, detail-oriented, motivated, and persistent; excellent diplomatic and persuasion skills

  • Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment

  • Ability to work quickly and efficiently under changing conditions and timelines

  • Knowledge of Red Hat’s offerings is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 67518

Category Finance, Legal, Operations