Red Hat Software Maintenance Engineer in Tokyo, Japan

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Support Engineering team is looking for a Software Maintenance Engineer focusing on Infrastructure-as-a-Service (IaaS) to join us in Tokyo, Japan. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. You’ll work as part of a team dedicated to resolving issues quickly and efficiently. You’ll collaborate with our customers' top developers and architects and assist our technical support engineers with complex and challenging issues. As a Software Maintenance Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. This is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader of open source software.

Primary job responsibilities

  • Partner with the upstream communities for Red Hat OpenStack Platform and other network functions virtualization (NFV)-related technologies to develop and review patches and test cases

  • Analyze upstream development against current customer-reported defects and develop patches to resolve the issues

  • Use optimal tools to diagnose issues with Red Hat OpenStack Platform components, the virtualization platform, Linux Kernel, and NFV technologies like DPDK, SR-IOV, and NUMA

  • Record customer interactions including investigation, troubleshooting, and resolution of issues

  • Work closely with Red Hat’s development engineering teams and assist production support engineers and technical account managers

  • Demonstrate considerable judgment in selecting methods and techniques to obtain solutions

  • Maintain a commitment to providing the best experience possible for Red Hat’s customers

  • Manage your workload to ensure that all customer issues are handled and resolved in a timely manner

  • Assist in the development of comprehensive and reusable self-service solutions for future incidents

  • Based on current-future milestones of the Red Hat OpenStack Platform plan, request technical sessions and hardware to prepare the teammates to build new skills

Required skills

  • Bachelor's degree in a technical field; engineering or computer science is a plus

  • 5+ years of experience as a support or development engineer for virtualization or cloud technologies on Linux

  • Experience working with Infrastructure-as-a-Service (IaaS) platforms and NFVi projects

  • Good understanding of Linux command line tools

  • Solid development-level experience with Python and experience writing patches is a plus

  • Deep knowledge of KVM Virtualization Platform, Linux networking, network architecture, high availability, identity management, and REST APIs

  • Experience with tcpdump analysis, Open vSwitch networking, and MySQL databases

  • Commitment to providing the best experience possible for Red Hat’s customers

  • Linux operating system installation, configuration, upgrade, maintenance, troubleshooting, and performance tuning experience is a big plus

  • Upstream involvement in open source projects, like patches submitted for upstream inclusion, is a plus

  • Excellent reading and writing skills in English; fluent English language skills are a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 66609

Category Technical Support