Job Information
Red Hat Software Maintenance Engineer - OpenShift Container Platform in United States
About the job
The Red Hat OpehShift Enhanced Support team is looking for a Software Maintenance Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to join us remotely in the U.S. In this role, you will be critical to the success of Red Hat cloud services by serving as a technical expert supporting Red Hat OpenShift Container Platform. You will provide high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help them maximize uptime and reduce IT costs. You’ll work closely with customers, developers, and architects while also collaborating with cloud engineers to solve complex and challenging technical issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. As a Software Maintenance Engineer, you will also partner with Red Hat’s key strategic cloud partners to jointly solve multi-vendor customer issues. Work location is flexible; well-qualified, home-based engineers across the U.S. will be considered to work remotely.
What you will do
Work with Red Hat partners and cloud providers to create joint solutions based on Red Hat Enterprise Linux and Red Hat OpenShift Container Platform
Test joint solutions with partners and cloud providers preparing drafts for documentation
Provide technical support to enterprise customers customers by responding to incoming calls, chat, and web-based inquiries
Partner closely with sales organization colleagues to assist their understanding of the company's joint offerings with cloud providers
Contribute internally to the Red Hat knowledge management system, share best practices with team members, and commit to internal
projects and initiatives
Troubleshoot and solve complex technical issues and drive issue escalation with Red Hat, cloud providers, partners, and customer team
What you will bring
3+ years of experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service
3+ years of experience working with Linux or Unix operating systems installation, configuration, upgrade, and maintenance and a good understanding of Linux command line tools
Experience working with hosted applications or large scale application deployments
Experience with container technologies such as Docker, Podman, and Kubernetes
Experience with Open vSwitch, Red Hat Middleware, Apache Tomcat, web frameworks, and RESTful APIs
Good understanding of Linux tools with an emphasis on cURL, kernel crash analysis, strace, Wireshark, and using Git
Practical experience with cloud providers like Amazon Web Services, Microsoft Azure, Google, and Alibaba
Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat’s associates
Solid troubleshooting skills and passion for problem-solving and investigation
Ability to handle multiple tasks, prioritize workloads, and work under pressure
Ability to work with minimal supervision with a globally-distributed team of engineers
Excellent reading and writing skills in English; fluent English language skills are preferred
Bachelor's degree in a technical field is preferred
Upstream involvement in open source projects, including patches submitted for upstream inclusion a plus
Knowledge of technical support systems and tools a plus
Development-level experience with programming languages like Go, AngularJS, Python, .NET, and C a plus
Software development background, including experience writing patches and with scripting languages like Bash, Perl, or Python
Red Hat Certified Engineer (RHCE) certification a plus
The salary range for this position is $88,830 - $142,140. Actual offer will be based on your qualifications.
#LI-REMOTE #LI-AL2
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Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Posting Location : Location US-Remote
Posting date 3 weeks ago (4/16/2024 11:34 AM)
Job ID 101227
Workday ID R-036349