Job Information
Red Hat Technical Account Manager - OpenShift Container Platform in United States
About the job
Red Hat's North American Services team is looking for an enterprise-level engineer with a background in Platform-as-a-Service and container technologies to join us remotely as a Technical Account Manager in the eastern or central U.S. In this role, you will work with a small set of key financial services customers to provide direct technical and architectural guidance for the Red Hat OpenShift Container Platform. At Red Hat, customer support includes far more than just break-fix solutions. You will make sure our customers get industry-leading resources that will enable their technical environments to run efficiently so they can focus on growing their businesses. You will provide a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. As a Technical Account Manager, you will build relationships with your customers, develop a deep technical understanding of their Red Hat implementations, share technical best practices, and serve as a point of contact for any major incidents. You will manage customer expectations, tailor support for each customer's environment, facilitate collaboration with their other vendors, and advocate on their behalf. You will also partner closely with colleagues in engineering, R&D, product management, and technical support to debug, test, and resolve issues. Well-qualified, home-based engineers within the U.S. eastern and central time zones will be considered.
What you will do
Support enterprise customers in implementing automated and containerized cloud application platform solutions
Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Perform technical reviews and share knowledge to proactively identify and prevent issues
Gain understanding of customers’ technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
Collaborate with the engineering, R&D, product management, and technical support teams
Create documentation regarding customer issues and technical details on how to resolve them
Manage and grow customer relationships by delivering attentive, relationship-based support
Travel, as necessary, to visit customers and attend events within the region
What you will bring
5+ years of experience in a technical support, development, engineering, IT, or quality assurance organization
Hands-on experience with Platform-as-a-Service (PaaS) cloud solutions, including Red Hat's OpenShift Container Platform
Experience with enterprise solutions, including containers, Kubernetes, cloud management, and IT automation
Experience with configuration management, application deployment, and infrastructure orchestration technologies
Competent comprehension of enterprise architecture and strategic business drivers
Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
Hands-on experience with a variety of hardware vendors
Ability to manage multiple issues and projects with shifting priorities and timelines
Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
Ability to travel to customer sites and attend events within the region
The following are considered a plus:
Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
Experience with Red Hat OpenShift, Red Hat CloudForms, Red Hat Advanced Cluster Management, and Ansible automation
Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services, Google Compute Platform, or IBM Cloud
Experience working in DevOps environments
Software engineering background; experience with RPM-based Linux and Java technologies
Experience deploying applications in cloud environments
Experience developing containerized applications
Comprehension of continuous integration (CI) and continuous delivery (CD) concepts
Familiarity with source code management tools like Git or Apache Subversion
Prior experience in a technical leadership or mentorship role
The salary range for this position is $99,540 - $159,150. Actual offer will be based on your qualifications.
#LI-REMOTE #LI-AL2
AL2
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Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Posting Location : Location US-Remote
Posting date 1 month ago (4/1/2024 11:20 AM)
Job ID 100184
Workday ID R-033745