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RedHat Senior Market Research Analyst in Westford, Massachusetts

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Enterprise Linux (RHEL) Product Marketing team is looking for an experienced Market Research Analyst to join us in Westford, MA. In this role, you will help inspire and shape decisions for product strategy, positioning, and messaging and overall go-to-market strategy. You’ll research customer product usage, market, and technology trends, thought leadership topics, IT spending and priorities, and more. You will spearhead the market research program, collaborating closely with product management, product marketing, corporate marketing, and other data science teams. You’ll develop and deliver customer and market insights using quantitative and qualitative research methods, using internal tools and analysis as well as third-party vendors for online surveys, focus groups, or in-depth interviews. As a Market Research Analyst, you’ll need to be able to analyze data using statistical tests, visualize and present your findings, and provide actionable insights. In addition to conducting research of your own, you will manage a research enablement platform, aiding product marketing teams with ad hoc research projects as well as all other aspects of insights practice management including communications, planning, and knowledge management.

Primary job responsibilities

  • Develop, manage, and present the product market research calendar

  • Perform customer and market research

  • Gather data, perform analysis, and provide actionable insights

  • Devise and evaluate methods for collecting data, including online surveys, questionnaires, and polls

  • Perform online surveys and interviews

  • Analyze and visually present data

  • Perform ad hoc data analyses

  • Evaluate and retain agencies and manage agency relationships

Required skills

  • 5+ years of experience performing market research and data analysis

  • Experience using quantitative methods (e.g., ANOVA and chi-square) to explore and answer research questions using survey data

  • Experience working at a large enterprise technology company

  • Understanding of enterprise technology and its application to solve customer challenges

  • Understanding of research design, i.e., knowing when to use a survey, in-depth interviews, focus groups, or mixed methods

  • Ability to convert complex data and findings into understandable, visual reports and provide analysis, consultation, and actionable insights

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 70393

Category Product Management